FAQ
FAQ Topics
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General |
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• What is myPhoto Creator?
myPhoto Creator is a FREE-to-use software for designing and laying out great looking photobooks. It is available on both Windows and Mac.
• How does it work?
myPhoto Creator comes with 5 different photobook sizes, each with its own pre-loaded themes. Launch it from your desktop, and have fun using the rich customization tools to create photobooks with your digital photos. Once you are satisfied with your work, just click on the Send to myPhotoIdeas button to upload the project to us. Upon successful upload, you will be directed to an online page where we ask for the details of the order, including any options for cover, delivery address etc. You will next be directed to a secure online payment page managed by Worldpay. Once we receive confirmation of payment, your product will be printed, bound and delivered within 7 working days (for delivery within Singapore).
• Is there restriction to the types of images I can use on my project?
We will not print materials that could give rise to any civil or criminal liability under applicable law. Or those that promotes racism, hatred, bigotry, or harm against any group or person. We reserves the full right to refuse to print at our sole discretion, any output that are deemed objectionable. Users must ensure they have the rights to use the photos and images that they put in their projects.
• What is so special about your products?
myPhoto Ideas offers users a combination of the highest level of customization (with our free software), good print quality on high-grade paper, and professionally bound and finished products. Users also have a wide selection of products and options to match their creativity. We offer users further customization right up to the gift box that they use. For multiple copies, users have the choice of personalizing and adding different names to each copy.
| Installing myPhoto Creator |
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• What are the minimum PC requirements for myPhoto Creator ?
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myPhoto Creator (Windows)
- Windows Vista / XP / 2000 on 3 GHz CPU, 512 MB RAM & 64 MB video RAM
• How do I install myPhoto Creator?
Windows Version
Upon successful download of the software to your computer, double-click on the file
myPhoto Creator – Photobook.exe.
Then follow the installation instructions to install the software.
Mac Version
The Mac installer is in zip format. Go through the following steps:
- In Safari go to the Safari menu and choose preferences.
- Under the general tab Uncheck the section that says "Open "safe" files after downloading"
- Then download the Mac software from the website link
- This should put a zip archive where you're downloading to.
- Double clicking it should unpack the zip file providing you with an application instead of the contents folder that you're probably getting now
- If not try Control+Clicking on the package and choosing BOMArchiveUtility in the open with option
| Using myPhoto Creator |
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• What picture format does myPhoto Creator accept?
The software supports all common file formats, such as JPEG (jpg), GIF, BMP, TIFF, PNG, RGB and several RAW formats.
• Can I add text in any language?
Yes, you can use any language or font on your system, the software will create a PDF before sending the file to print and embed all font info into the PDF.
• Do you have a User Guide?
Yes, view our online user guide here
| Products and Pricing |
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• What are the different photo books sizes?
myPhoto Creator currently comes with 4 photo book sizes, namely:
- Splendid Photo book Square (300mm x 300mm)
- Elegant Photo book Landscape (210mm x 297mm)
- Elegant Photo book Square (148mm x 210mm)
- Exotic Photo book Landscape (150mm x 200mm)
All our photo books are printed on 200gsm uncoated paper and thread-sewn in place before being bound in hard cover. Users have a choice of 3 cover options:
- Standard cover bound in either linen or faux leather
- Keyhole (window) cover bound in either linen or faux leather
- Custom cover using your personal photo(s) to wrap around the cover
Click here for pricing
• How many pages can I have in each photobook?
By default, all the photo books come with 30 pages (15 sheets). You can increase by 2 pages at a time up to a maximum of 60 pages (30 sheets).
• How are the photo products printed?
All our photo products are digitally printed laser printers using 2400dpi print technology.
• How does the quality of prints compared to traditional photo prints?
Our photo products are digitally printed using 2400dpi print technology and based on sRGB colour profile that is available on most digital cameras. We calibrate our printers daily to maintain good consistent colour quality. The result is colours that are as good as traditional photo prints.
• Are there discounts for larger orders?
We do have volume discounts set up for personal and corporate. Please contact us at info@myPhotoideas.com for more details.
| Tips & Tricks |
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• Will the frame be printed if I don't place any text or photograph in it?
Yes, while these frames act as guides for drag-and-drop purpose, these will also be printed once you have inserted them unto the page.
• Can I change the selected photobook size?
The photobook size is selected at the start of the editing process. You may change the size by selecting Edit-Change Book option from the toolbar menu. Do note that the photo layouts will also change, and you need to review all the pages again before submitting your project for print.
• Can I change the order of the pages in my photo book?
Yes, simply scroll along the layout panel at the top of the screen to locate the page you wish to move, click and drag it to the new position.. The rest of the pages will adjust accordingly.
• Do I need to resize the image (if they are larger then 300DPI)?
NO. The software will resize the images to fit 300DPI before creating the PDF file and sending to print.
| About your order |
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• How long does it take to upload my order?
This depends on a number of factors including the number of photos you are uploading, the size of each photo, the broadband speed and even the time of the day you are uploading your order. Expect an average of 30 minutes to 1 hour to upload. During this time, you can continue to perform other tasks on your PC. The upload process is fully automated and you need not monitor it manually.
• Why can’t I upload my order?
Most uploading problems are related to FTP (File Transfer Protocol). This normally works, but if the FTP port of your computer is closed then you will encounter uploading problems. Port 21, the FTP port, can be closed by a firewall. A firewall is security software which protects your computer from external attacks. The latest version of Windows XP includes such a program. When you install new software, the firewall will check if the software can communicate with external systems. Where relevant the firewall will ask you if you want to permit the new software to set up external communications. If you select 'Yes' our software should not have any uploading problems.
However, if you select 'No' the firewall will close the communications port to the software. In this case that is port 21, the FTP port. Essentially this means that our software is cut off from the Internet. You will only notice that when you want to place an order. myPhoto Creator will indicate that the FTP connection does not work.
• My project has been uploaded but my shopping cart did not come up...what happened?
Sometimes security programs will block the opening of the shopping cart for you to complete your payment. There are two solutions to this problem. If you know the program causing the problem you can disable it for a short period of time. If not please note the Order Number if one was provided for you. Email us info@myPhotoIdeas.com with this info and we will help you complete your order.
• I’ve placed my order. Why didn’t I receive a confirmation email?
It could well be that you entered an incorrect e-mail address. If you entered an incorrect or different e-mail address during the Order process, then the order confirmation e-mail will be sent to the wrong address. As this process is fully automated we cannot resend the e-mail. The only solution is to fix your e-mail address and repeat the upload/order process. You can then proceed with the payment.
Or it could be that the email is caught by a spam filter or some other email security. To confirm your order, please contact us at info@myPhotoIdeas with your name, Order Number or any other means which we can identify your project.
• I’ve uploaded a product. Can I change to another product?
Yes, as long as you have not paid for it. The order is not actually placed until payment is made and confirmed. An uploaded file which has not been paid for will be deleted automatically from our server after 4 weeks.
You can make changes to the same photo book and upload it again. Once payment is made and confirmed by the bank, we will start working on it.
However, if you intend to change to another photo book format, start with a new product and layout again. Even though you can change the book format using Edit-Change Book function, it is not advisable to use this function and then adjust each page individually at this late stage.
• What happens after I’ve uploaded a project to myPhoto Ideas?
After uploading your project, you will be redirected to an online page where we obtain more details about your order. Once this step is completed, you will be directed to a secure online payment page. At the same time, you will receive an email confirmation on the upload of order and with an order confirmation number. Note that if you do not continue with the payment process, the order will be deleted after 4 weeks.
Once you made payment online, you will receive another email confirming that payment is accepted.
We will start processing your order and you should expect to receive your project within 7 working days if delivery is in Singapore.
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